Our Process. This Registration Form is for you to register with us and provide information about your family so we can get to know you. After completing this form, all clients are required to have an intake phone call with the staff of Chicago Super Sitters Ltd. (the Agency) before registration. You will be charged a one-time $50 registration fee when your intake call is confirmed. Once the call is complete and we confirm we can meet your family’s needs, you are eligible to be matched with a sitter from our Active Sitter Roster. Information from the form and the call are used to build your profile and collect matching criteria. We don’t know what you don’t tell us, so it is your responsibility to share all relevant information.
Our Services.
Screening. The Agency screens all sitters that sign up with the Agency. Screening by the Agency is done to add an extra layer of security and safety to the placements. However, these screenings may not be accurate or catch all potential issues. Further, the Agency cannot and does not warrant the performance of any sitters and is not responsible for any sitter’s conduct while working for you.
Matching. When you fill out the sitter match request, the Agency matches you to a sitter based on your needs, if one is available who meets them. Matching is based on the opinion of the Agency’s staff, taking into account factors such as location, experience, allergies, and so on, and is not a science with guaranteed results. Sitters are still people who will occasionally have cancellations or conflicts arise. The Agency will attempt to find subs, make arrangements, or solve problems that arise in those situations, but does not make any guarantees.
Limitations. Please note that these sitters are not Agency employees. The Agency is not responsible for monitoring employment statuses, providing insurance, or withholding any payroll taxes. You understand that the Agency is being hired solely to match you with sitters, and that the Agency’s actual services are limited to any official requests for services you make.
Your (the Client’s OR Family’s) Obligations.
Providing Information. When you request a sitter match, you are responsible for providing all relevant information and special instructions.
Agency Placement Fees. Placement fees are due prior to the date of the request for one-time requests, or monthly for recurring placements, and will not be refunded if the services cannot be completed due to the Client’s decision not to hire the sitter or other reasons outside of the Agency’s reasonable control. Submission of a request does not guarantee a sitter. If/when the sitter is confirmed, background information about the sitter is sent to the family via email, including a suggested hourly rate. Parties that met through the Agency must make all placement arrangements through the Agency’s booking system. If bookings/placements are made/confirmed without using the system, the sitter and family may be charged the Agency’s standard placement fee and/or removed from the service.
Sitter Payment. Family client will always pay the sitter directly. The sitter payment from families does not pass through the Agency unless cancellation fees are due. If payment of a cancellation fee to the confirmed Super Sitter is not made within 48 hours via electronic transfer, Super Sitters will remit payment to the sitter, and an additional transaction fee of $5 will apply. If a cancellation is not paid to Super Sitters or the sitter directly, any credit on the client account will be applied to this debt, or a hold will be placed on the account until the fee is paid.
Waiver of liability. You are hiring the Agency to match you with sitters based on the information they provide. The Agency does not train; employ; or exercise control, authority, or discretion over the sitters. The Agency disclaims all responsibility for any conduct of, omissions by, or incorrect information provided by the Family-Client or the sitters (including information filled out on questionnaires and forms provided by Agency). The Agency is not responsible for losses or damages resulting directly or indirectly from Client’s relationship with any sitter. The Agency cannot be a guarantor of the honesty or reliability of the sitter, nor is the Agency an agent of the sitter or vice versa. By hiring Agency, YOU EXPRESSLY WAIVE ALL LIABILITY TO AGENCY FOR SITTER, INCLUDING ANY NEGLIGENCE OR MISCONDUCT, AND FOR ANY RESULTS NOT DISCOVERED IN ANY SEARCHES PERFORMED BY AGENCY OR THIRD PARTIES.
Arbitration, Illinois Law. In the unfortunate situation where a dispute arises that cannot be settled by the parties (Client and Agency), the dispute shall be settled by final and binding arbitration in Cook County, Illinois in accordance with the current Commercial Arbitration Rules of the American Arbitration Association, and judgment on the award entered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The costs of arbitration shall be allocated among the parties as directed by the arbitrator(s), and if there is one prevailing party, such party will be awarded all reasonable attorneys’ fees and costs. These terms and conditions are governed by Illinois law (without regard to its conflict of laws principles), and Client expressly agrees to the jurisdiction of the courts of Illinois.
Only the Family/Client knows what is best for Client’s family. The ultimate decision to use the sitter is at the Client’s own risk.
The Super Sitters website (the “Website”) is owned and operated by Chicago Super Sitters, Ltd (“CSS” or “chicagosupersitters.com” or “We” or “supersitters.com” or “Super Sitters”). The Website provides individuals seeking childcare and individuals seeking to provide childcare with an opportunity to find one another through a known, trusted environment (collectively, the “Service”), subject to these
Terms of Service
By using the Website, you agree to be bound by these Terms of Use and Privacy Policy (collectively, the “Agreement”), whether or not you register with Super Sitters. Before using or continuing to use the Website, please review the Terms of Use and Privacy Policy in their entirety.
By using this Website, you further represent, warrant, understand, agree to, and accept all terms and conditions contained in this Agreement, without modification.
IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, DO NOT USE THE WEBSITE. Your use of or participation in certain Services may be subject to additional terms, which will either be listed in this Agreement or presented to you for your acceptance when you sign up to use such Services.
Super Sitters is a Service for individuals seeking childcare (“Parents”) and those seeking to provide childcare (“Sitters”) (collectively, “Users” or “You”) to find one another through a known, trusted environment. Super Sitters may revise or provide additional Services, at its sole discretion.
This Agreement will apply to all additional Services and/or revised Services. Super Sitters also reserves the right to cease offering any of the Services at any time without notice.
Users hereby represent, understand, and expressly agree that Super Sitters has no liability for, and no control over, the Users of the Services. This Agreement is subject to change by Super Sitters at any time, in its sole discretion, with or without notice. Your continued use of this Website or the Services, after the posting of revisions to this Agreement, will constitute your acceptance of such revisions.
Please consult the end of this Agreement to determine when the Agreement was last revised.
ELIGIBILITY FOR SERVICE
Users agree: (a) You are at least 18 years of age to register or use the Super Sitters Services; (b) You agree to notify Super Sitters immediately of any unauthorized use of your account; (c) You are responsible for maintaining the confidentiality of your member name and password, and for all uses of your account, whether or not you have authorized such use; and (d) You must submit a valid email address and select a password and username during the registration process. Super Sitters does not accept responsibility or liability for any content, communication, or other use or access of the Website by persons under the age of 18 in violation of this Agreement.
Sitters who request the Services of Super Sitters for the purpose of providing child care to Parents agree to authorize Super Sitters to conduct criminal background checks. Sitters using the Services of Super Sitters represent and warrant that they have never been convicted of a felony and are not required to register as a sex offender with any government entity. Sitters who request the Services of Super Sitters for the purpose of providing child care to Parents further agree to cooperate fully with Super Sitters’ interview and screening process. Parents who request the Services of Super Sitters for the purpose of seeking childcare from Sitters agree that they are the legal guardian of any child they are requesting or seeking Services on behalf of, and have full authority to execute any authorization or release on behalf of each child.
MEMBERSHIP & PRICING
Users of the Services must complete the registration process to become a member (“Member”) of Super Sitters. As part of the registration process for the Service, Users agree to: (a) provide current, complete and accurate information as required by the Service; and (b) maintain and update information as required to keep it current, complete and accurate. Super Sitters reserves the right to refuse or terminate its Services to any Users or Member.
Users may terminate the Services at any time, for any reason, effective upon sending written notice to Super Sitters via email at info@supersitters.com. All paid fees are nonrefundable. Super Sitters also reserves the right to immediately suspend or terminate Users’ access to the Service without notice upon any breach of this Agreement by Users or any use of a Member’s account, whether authorized or unauthorized. Use of the Services is for the sole, personal use of Users and Members and may not be used in connection with any commercial endeavors. Members may not authorize others to use their Member Services and may not assign or otherwise transfer their Member account or any fees paid in advance to any other person or entity. Becoming a Member of Super Sitters is a $50 one-time registration fee. You decide the Services that work best for you.
OneTime Service rates (or “Placement Fees”) apply to each request for Services. If you provide Super Sitters with a request for Services at least 14 days in advance, the Service fee is $25. If you provide Super Sitters with a request for Services with 13 or fewer days’ notice but 7 or more days’ notice, the Service fee is $35. If you provide Super Sitters with a request for Services with 6 or fewer days’ notice but 3 or more days’ notice, the Service fee is $50. If you request Services with forty-eight hours or less notice but more than twenty-four hours notice, the Service fee is $75. If you request Services with less than twenty four hours’ notice, the Service fee is $100.
For clients requesting Services in a hotel or for non-local clients, the OneTime Service rates apply to each request. If you provide Super Sitters with a request for Services at least 14 days in advance, the Service fee is $25. If you provide Super Sitters with a request for Services with 13 or fewer days’ notice but 7 or more days’ notice, the Service fee is $35. If you provide Super Sitters with a request for Services with 6 or fewer days’ notice but 3 or more days’ notice, the Service fee is $50. If you request Services with 48 hours or less notice but more than 24 hours notice, the Service fee is $75. If you request Services with less than 24 hours’ notice, the Service fee is $100.
Notice time for both OneTime Services and Hotel/Temporary Services will be calculated based upon the date and time the request is received by Super Sitters via the Website.
Purchasing a Super Sitter Card is the best moneysaving option. For $200.00, Members receive ten credits for Services. Credits are based on the amount of notice provided to Super Sitters for a request for Services. If you provide Super Sitters with a request for Services at least 14 days in advance, the Service fee is equivalent to 1 credit. If you provide Super Sitters with a request for Services with 13 or fewer days’ notice but 7 or more days’ notice, the Service fee is equivalent to 1 credit. If you provide Super Sitters with a request for Services with 6 or fewer days’ notice but 3 or more days’ notice, the Service fee is equivalent to 2 credits. If you request Services with forty-eight hours or less notice but more than twenty-four hours notice, the Service fee is equivalent to 3 credits. If you request Services with less than twenty four hours’ notice, the Service fee is equivalent to 4 credits.
Recurring Placement Services are another Service Super Sitters provides. Parents looking for Services one to five days per week, for a minimum of three hours each day, may request this Service. Super Sitters charges for each Parent/Family requesting a recurring placement. The Recurring Placement fee will be charged monthly and due to Super Sitters. Recurring placement Services will be booked indefinitely until notice of termination of Service from Parents. Monthly rates vary depending on the number of days per week you request this Service. Parents requesting Recurring Services one day per week will be charged $50 per month; two days per week will be charged $75 per month; three days per week will be charged $100 per month; four days per week will be charged $125 per month; and five days per week will be charged $150 per month.
Hourly Payment to Sitters: Standard hourly rates are charged by all Sitters located through Super Sitters and will apply as follows: (a) one child $22 per hour; (b) two children $23 per hour; (c) three children $24 per hour; (d) four children $25 per hour; (e) five children $26+ per hour and will be determined on a case by case basis. Sitters charge additions to the hourly rate for the following situations: (a) Infants (less than six months) +$2 per hour; (b) Extra household duties requested (including but not limited to: family meal prep, family laundry) +$varies based on expectations; (c) Special sitter requirements (including but not limited to: languages spoken, special skills) +$varies; (d) Recurring Placements +$3/hour. Rates for special needs children will be determined on a case-by-case basis. Super Sitters requires a minimum of three hours of compensation to the sitter for each placement. This applies to OneTime Services and Recurring Services.
Cancellation fees are applicable to each placement confirmed through Super Sitters. If a Super Sitters placement has been confirmed by email, including invoicing, dates, times, and client/sitter information, it is considered confirmed and eligible for cancellation fees if canceled. If a placement is confirmed and then canceled with less than two weeks notice but more than forty-eight hours notice and is less than 8h in duration, a $50 fee will be due for EACH confirmed day within that two-week period. If a placement is confirmed and then cancelled with less than two weeks notice but more than forty eight hours notice and is more than 8h in duration, a $75 fee will be due for EACH confirmed day within that two week period If a placement is confirmed and then cancelled with less than forty eight hours notice, full expected hourly compensation is due for EACH confirmed day within that 48 hour period. Payment of this fee is made directly to the confirmed Super Sitter.
If payment of the cancellation fee to the confirmed Super Sitter is not made within 48 hours via electronic transfer, Super Sitters will remit payment to the sitter, and an additional transaction fee of $5 will apply. If a cancellation is not paid to Super Sitters or the sitter directly, any credit on the client account will be applied to this debt, or a hold will be placed on the account until the fee is paid.
ACCOUNT SECURITY.
Super Sitters respects its Users and their personal information. Super Sitters makes it a priority to comply with all applicable data protection legislation in the US and other jurisdictions in which we offer the Service, subject to the Super Sitters Privacy Policy. The personal information Users provide to Super Sitters, including any information Users may deem to be sensitive personal information, will be stored electronically. By becoming a Member of Super Sitters, you consent to Super Sitters using this information to build a profile, preferences and browsing patterns to allow Users to participate in the Services. All Users and Members also agree to uphold and maintain the Super Sitters Privacy Policy and its terms and conditions.
TRANSACTIONS AND CONTENT
Super Sitters is not liable for Users’ interaction with any organization and/or individual found on or through the Website or the Service. This includes, but is not limited to, payment and delivery of goods and services, and any other terms, conditions, warranties or representations associated with such Services. Users agree that Super Sitters is not responsible for any damage or loss incurred as a result of the Services. Super Sitters is under no obligation to become involved in disputes between Users or Members of the Service or Website. In the event of a dispute, Users and Members release Super Sitters, its officers, employees, agents, and successors in rights from claims, damages and demands of every kind, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to the Services or Website. Users also understand and agree that Super Sitters makes no guarantees, either express or implied, regarding the ultimate compatibility of Members connected with through the Super Sitters Website or Services.
Members understand and agree that Super Sitters cannot and does not guarantee the accuracy of information provided by Users, Members, or third parties.
CUSTOMER SERVICE
Super Sitters wants to hear from you. Super Sitters vigorously embraces an open door policy. We urge all Users and Members to discuss any issue. Super Sitters wants to provide Users and Members with quality Services. To resolve a complaint or provide positive or negative feedback regarding the Service or the Website, please contact Super Sitters Customer Support at info@supersitters.com.
LINKS TO OTHER SITES
Any links included in the Website that take Users off the Website are not under Super Sitters’ control. Super Sitters is not responsible for the content of any linked site or any link contained in a linked site. All such sites shall be subject to the policies and procedures of their owners. Super Sitters encourages you to read the policies and procedures of each site you visit and know your rights. TRADEMARKS. Super Sitters’ logos and other names, icons, and marks identifying Super Sitters’ products and services are service marks owned by Super Sitters and may not be used without prior written permission. All content on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Super Sitters or its content suppliers. Except as otherwise expressly set forth in this Agreement, you may not copy, reproduce, distribute, or create derivative works of any content on the Website without the express written authorization of Super Sitters. All rights not expressly granted in this Agreement are reserved to Super Sitters. Further, Super Sitters does not provide any warranty regarding your use of any third-party content or software that you obtain from the Website. Super Sitters respects others’ intellectual property, and we require that our Users and Members do the same. Do not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information that you do not have legal authorization to use.
DISCLAIMER OF WARRANTY
THIS SECTION WILL APPLY TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAW. ALL SERVICES PROVIDED TO USERS OR MEMBERS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND GRANTS NO WARRANTIES OF ANY KIND. LIMITATION OF LIABILITY. IN NO EVENT WILL Super Sitters, ITS LICENSORS OR SUPPLIERS, BE LIABLE TO USERS, MEMBERS, OR ANY THIRD PARTY FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE WEBSITE OR SERVICES, INCLUDING BUT NOT LIMITED TO, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICE, AND/OR ANY GRAPHICS OR OTHER CONTENT OF THE WEBSITE, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF DATA, LOSS OF PROGRAMS, COST OF PROCUREMENT OR SUBSTITUTE SERVICES, SERVICE INTERRUPTIONS, OR LOSS OF PROFITS, EVEN IF Super Sitters HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN ALL EVENTS Super Sitters’S LIABILITY FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY MEMBERS TO Super Sitters FOR THE SERVICE DURING THE TERM OF MEMBERSHIP, OR IF USERS HAVE NOT PAID Super Sitters FOR THE USE OF ANY SERVICES, THE AMOUNT OF $25 OR ITS EQUIVALENT. Additionally, Super Sitters disclaims all liability, regardless of the form of action, for the acts or omissions of other Members or Users of the Service or Website.
INDEMNIFICATION
USERS AND MEMBERS HEREBY AGREE, AT THEIR OWN EXPENSE, TO INDEMNIFY, DEFEND AND HOLD HARMLESS Super Sitters, ITS OFFICERS, DIRECTORS AND EMPLOYEES FROM AND AGAINST ANY LOSS, COST, DAMAGES, LIABILITY, AND/OR EXPENSE, INCLUDING REASONABLE ATTORNEY FEES, ARISING OUT OF OR RELATING TO (A) THIRD PARTY CLAIMS, ACTIONS OR ALLEGATIONS OF INFRINGEMENT BASED ON INFORMATION, DATA OR CONTENT SUBMITTED IN CONNECTION WITH THE SERVICE OR WEBSITE, (B) ANY FRAUD OR MANIPULATION, OR OTHER BREACH OF THIS AGREEMENT, BY YOU, OR (C) THIRD PARTY CLAIMS, ACTION OR ALLEGATIONS BROUGHT AGAINST Super Sitters ARISING OUT OF USE OF THE SERVICE OR THE WEBSITE. THIS INDEMNITY WILL BE APPLICABLE WITHOUT REGARD TO THE NEGLIGENCE OF ANY PARTY, INCLUDING ANY INDEMNIFIED PERSON. CONTROLLING LAW AND JURISDICTION.
Users agree that Illinois law will govern this Agreement, the Website, and the Services and that any dispute arising out of or relating to this Agreement, the Website or the Services will be subject to the exclusive jurisdiction and venue of the federal and state courts in Cook County, Illinois. MISCELLANEOUS. This Agreement, which Users and/or Members accept upon using the Website and/or the Services, the Privacy Policy located on the Website, and any applicable payment or additional Service terms, comprise the entire Agreement between you and Super Sitters concerning the Website and Services. If any provision of this Agreement is held invalid, the remainder of this Agreement will continue in full force and effect. This Agreement was last revised on February 5th, 2026